Sales Support Specialist

Overview

The Sales Support Representative provides administrative and logistical support to the sales team. Primary functions include order processing and entry, record keeping, and response to customer inquiries.

Job Setting: This is an office position at a fixed location. (In person). 7854 Stage Rd Concord VA 24538

Key Responsibilities

· Support sales team with generating accurate and timely quotations, purchase orders, delivery schedules, etc.

· Provide exemplary customer service to customers calling in, walk ins, and to salesmen when they need assistance.

· Retain a general knowledge on major product lines carried, as well as any other applicable products/services.

· Update product pricing as needed.

· Shipping and receiving of orders.

· Assist with walk in customers and visitors as needed.

· Answer phone calls as needed.

· Proactively engage with customers to anticipate their needs, offer solutions, and promote additional products or services when appropriate.

· Other duties as assigned.

Performance Expectations:

· Accurate and consistent quotations and orders completed within predetermined timeline.

· Responsive and valuable support/answers provided to sales team within reasonable timeline of request.

· Exemplary communication received by fellow coworkers and customers.

Qualifications

• Associate’s degree in business administration.
• 2-3 years minimum experience in customer service or sales support.
• Attention to detail
• Proficiency in using Microsoft Office/ tech savvy
• Ability to multitask
• Knowledge of government purchasing a bonus