Full Time with Benefits, Pay Based on Experience
In person, no remote work.
Schedule: Monday through Friday. 8am-5:30 pm with slight variation in start and end in shift to equal 40 hours per week.
Our Company
At Fire & Safety, we have been serving our community for over 55 years providing fire protection and OSHA sales/services. We are continuously committed to the professional and courteous service of our customers throughout the state of Virginia and beyond. We are an equal opportunity employer centered around our employee’s personal and professional development. We value hard-working, charismatic, personable, dependable, and courteous staff who have the customer at the forefront. If this sounds like you, apply for a position with us today! Applications are accepted in person at Fire & Safety and on our website.
Overview of Position
Fire & Safety is hiring a showroom sales and marketing associate who will give our customers and visitors a first impression of our company when they arrive or call in. We are looking for someone that will be able to connect with our clients and maintain a positive relationship with customers in person and through social media posts and engagements, as well as other marketing opportunities such as creating and delivering email campaigns, print/mailed advertisements, updates to our website, etc. This individual will also assist with shipping and receiving duties for sales.
Responsibilities
Store/Sales Associate Duties
- Upsell to customers through recommendations.
- Check out customers, handle cash or credit card payments.
- Clean the store and ensure products are properly displayed before the store opens.
- Organize merchandise on shelves and restock them when they become empty.
- Find and retrieve store merchandise.
- Advise customers concerning products or services.
- Maintain up-to-date knowledge of products, services, pricing, and promotions.
- Perform routine inventory counts and submit reports as needed.
- Carry out other store administrative tasks as directed.
- Receiving incoming shipments of products, labeling products.
- Shipping orders to customers, warranty returns, etc.
- Ensure inventory is maintained in the show trailer.
- Track and inventory sales marketing materials for salesmen such as tablecloths, banners, literature, etc.
Receptionist Duties
- Receptionist duties such as answering phone calls.
- Directing visitors.
- Responding to all customer inquiries in a polite and timely manner.
Social Media/Marketing Duties
- Writing text posts that inform and engage audiences.
- Posting photos and graphics with captions
- Including relevant hashtags to boost a post’s visibility on a platform.
- Responding to comments on posts, directly engaging with followers
- Holding special contests and giveaways that encourage followers to share, like, comment and repost an organization’s content, boosting visibility.
- Conducting customer service over comments and private messages, including handling customer issues, or directing them to the proper department
- Monitoring the success of posts by reviewing metrics such as comments, likes, shares, views, and clicks.
- Creating social media campaigns around a specific theme, topic, or advertising strategy.
- Marketing products, services, and events on behalf of their organization or the individual they post for.
- Monitoring website orders and sales and referring them as needed.
- Referring website inquiries to the proper department.
- Updating items and item descriptions on website.
- Assist in creating and delivering other marketing materials such as email campaigns, print/mailed advertisements, etc.
- Assist in attending local business marketing events in our area as needed.
- Other office/secretarial duties as assigned.
Requirements
- Highschool diploma
- Excellent critical and problem-solving skills
- Customer service skills
- Written and verbal communication skills
- Ability to perform simple calculations.
- Professional image
- Ability to work in a fast-paced and busy environment.
- Excellent computer skills
- Self-driven
- Facebook and/or Instagram experience and ability to create posts that will engage with our audience.
The ideal candidate will possess one or more of the following:
- Experience creating content for an organization, proven ability to connect with audience.
- Experience in a retail setting.
- Experience using Canva or other design software to create content.
- Marketing or Graphic Design certification or degree
